Refund policy

Refund & Return Policy

At Lazzito, we take care to pack and ship our products in good condition. For food safety and hygiene reasons, we do not accept ordinary change-of-mind returns of food products.

Damaged, tampered, defective or wrong items

Please contact us within 48 hours of delivery at hello@lazzito.com or +91 74112 63434 with your order number, a description of the issue, and supporting photographs of the product and packaging where applicable.

We will review your claim. For a verified qualifying issue, we may provide an appropriate replacement or refund, depending on the circumstances and product availability.

No physical return is normally required unless Lazzito specifically requests it. Please contact us before sending any product back. Opened, used or consumed products are not ordinarily returnable, except where required to establish or resolve a qualifying damaged, tampered, defective or wrong-item claim, or where a remedy is required by applicable law.

Refunds

Approved refunds will normally be processed to the original payment method. The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Shipping charges

Where a refund or replacement is approved because Lazzito sent an incorrect product or the product was damaged, tampered with or defective, we will determine the appropriate treatment of shipping charges based on the circumstances. For other situations, shipping charges may not be refundable.

Order cancellation

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests received before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Contact us

AAJFRESH FARMS PRIVATE LIMITED
Lazzito
Email: hello@lazzito.com
Phone: +91 74112 63434